Last Updated: June 2026
Welcome to Eventify. This Refund Policy governs all ticket purchases and bookings made through the Eventify platform. By completing a booking, you agree to the terms of this policy. Please read it carefully before purchasing.
1. Event Cancellation by Organiser
If an event is cancelled by the organiser, you are entitled to a full refund of the ticket price. Refunds will be processed within 7 business days to the original payment method. Convenience fees are non-refundable.
2. User-Initiated Cancellation
If you wish to cancel your booking, the following tiered refund policy applies:
- More than 7 days before the event: 80% refund of the ticket price.
- 3 to 7 days before the event: 50% refund of the ticket price.
- Less than 3 days before the event: No refund.
Cancellation requests must be submitted through the Eventify app or by emailing [email protected] with your booking ID.
3. No-Show Policy
If you fail to attend an event without prior cancellation, no refund will be issued regardless of the circumstances.
4. Convenience Fees
All convenience fees charged at the time of booking are strictly non-refundable, even in cases where a ticket refund is approved.
5. Duplicate Bookings
If you have been charged twice for the same booking due to a system or payment error, we will issue a full refund for the duplicate transaction within 5 business days upon verification.
6. Technical Errors & Payment Failures
If a payment is deducted from your account but the booking is not confirmed due to a technical error on our platform or payment gateway, a full refund will be issued within 5–7 business days. You must report such incidents within 24 hours by contacting [email protected] with your transaction reference number.
7. Refund Processing Time
Approved refunds are typically processed within 5–7 business days. The actual credit to your account depends on your bank or payment provider and may take additional time.
8. Refund Method
Refunds will be credited to the original payment method used at the time of booking (UPI, credit/debit card, net banking, or wallet). We do not issue refunds via cash or alternative payment methods.
9. Event Postponement
If an event is postponed by the organiser, your ticket remains valid for the rescheduled date. If you are unable to attend the rescheduled event, you may request a refund by contacting us within 48 hours of the postponement announcement.
10. How to Request a Refund
To initiate a refund request:
- Email [email protected] with subject: "Refund Request — [Booking ID]".
- Include your registered email address, booking ID, and reason.
- Our support team responds within 2 business days.
11. Governing Law
This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kerala, India.
12. Changes to This Policy
Eventify reserves the right to update this Refund Policy at any time. Changes will take effect upon posting to our website.
Contact
For refund queries, please contact: [email protected]
Operated by BSH Technologies, Kerala, India.
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